Trusting through the waters

Our last class's main discussion was about trust and transparency. I was fortunate enough to come across another blog that was written by someone who feels that in this day in age, open communication is the only thing people do trust. While reading through Vinnet Nayar's post, he pinpointed our generation in the terms of reacting to certain different situations. Trust within a company is easy when everything is going well, or as he puts it "through the calm waters." However, in order to see genuine trust amongest the employees of the company, this same trust needs to be seen through the rough times or the "choppy waters."

Our generation is a fast passed generation in which does not always see the need to wait around to get all the details. Cutting to the chase is the more approachable way to handle situations. He explains that our generation has learned to swift through the information overload we recieve on a daily bases to get to the "heart of the issue." He mentioned transparency was the only way to deal with this generation, and that trust should be the cornerstone of it all. As we look to the news about Toyota and our class discussion comparing this company to Tylenol, we have come to a conclusion that people are all for trust. And when that trust is broken, everything is usually down hill from there unless regained through an action. Everyone wants to feel respected, and everyone wants to be seen as "the good guy and should not be lied to." His ending quote, I feel, really ties it all in with out topic of health care communication. He says, "The only way for a team to succeed is by trusting each other's abilities, action, and talent." While putting this in the health care perspective, I think that when it all comes down to it, these three attributes play a big part in this thing we so heavily look to in any company called trust.

The post: http://blogs.hbr.org/hbr/nayar/2009/01/trust-through-transparency.html