Social Media has taken a route into many people's lives as the three "N's". It is becoming Natural, Needed, and a Necessity. Many people have noticed that any online work or communicating through text is now as natural as simply talking. Social media is almost becoming the "needed" version to communicate to other people. As we look at the new cell phones coming out, they are compacted with new gadgets that we would never dream of having in a single phone ten years ago. The very iphone has more to offer than a telephone book, a computer, an ipod, a clock, entertainment, a notebook, and much more combined. Still, there is an app for facebook. Many companies now just do not have websites, they have facebook pages to promote their company. Even Chipotle has its own app. Having a interaction with the public is not just informing people what the company is about through a website like it was before. More personal approaches are taking place to dig deeper into people's interests by using all sorts of social media.
Applications for jobs are being given online. If a person wanted to apply for Starbucks, they have no other option than to apply online. Interviews are now being held through Skype! The new futuristic ways of living life are happening now in this generation. Reaching out to the public in the areas that they are most reachable is the idea of spreading business. Social media is changing and constantly being added too and is headed toward a new way of living. Hospitals even have their own websites. There are doctors who have two facebook pages; one for their professional life and one for their social life. It is scary but realistically true that companies are now looking at facebook when looking to hire new employees. It is now be encouraged that people should caution what is being revealed on their pages. Employers are now looking at all of these aspects in order to get a full understanding of who a future employee may be, the current "status" on a current employee, or may even have a page themselves.
Social media is taking a turn in how the way the world works. Personal information is being so easily obtainable. Having a social life and a professional life are rapidly being conjoined. The funny thing is that people are liking and accepting this new approach. This could be a new revolution of how major companies manage their businesses whether it is through PR or simply community relations.
Showing posts with label JRyba. Show all posts
Showing posts with label JRyba. Show all posts
Friday, March 26, 2010
Friday, March 5, 2010
American Hospital Association
American Hospital Association
MANAGEMENT ADVISORY
A Patient’s Bill of Rights
A Patient's Bill of Rights was first adopted by theAmerican Hospital Association in 1973.
This revision was approved by the AHA Board of Trustees on October 21, 1992.
Introduction
Effective health care requires collaboration between patients and physicians and other health care professionals. Open and honest communication, respect for personal and professional values, and sensitivity to differences are integral to optimal patient care. As the setting for the provision of health services, hospitals must provide a foundation for understanding and respecting the rights and responsibilities of patients, their families, physicians, and other caregivers. Hospitals must ensure a health care ethic that respects the role of patients in decision making about treatment choices and other aspects of their care. Hospitals must be sensitive to cultural, racial, linguistic, religious, age, gender, and other differences as well as the needs of persons with disabilities.
The American Hospital Association presents A Patient's Bill of Rights with the expectation that it will contribute to more effective patient care and be supported by the hospital on behalf of the institution, its medical staff, employees, and patients. The American Hospital Association encourages health care institutions to tailor this bill of rights to their patient community by translating and/or simplifying the language of this bill of rights as may be necessary to ensure that patients and their families understand their rights and responsibilities.
Bill of Rights
These rights can be exercised on the patient’s behalf by a designated surrogate or proxy decision maker if the patient lacks decision-making capacity, is legally incompetent, or is a minor.
The patient has the right to considerate and respectful care.
The patient has the right to and is encouraged to obtain from physicians and other direct caregivers relevant, current, and understandable information concerning diagnosis, treatment, and prognosis. Except in emergencies when the patient lacks decision-making capacity and the need for treatment is urgent, the patient is entitled to the opportunity to discuss and request information related to the specific procedures and/or treatments, the risks involved, the possible length of recuperation, and the medically reasonable alternatives and their accompanying risks and benefits.Patients have the right to know the identity of physicians, nurses, and others involved in their care, as well as when those involved are students, residents, or other trainees. The patient also has the right to know the immediate and long-term financial implications of treatment choices, insofar as they are known.
The patient has the right to make decisions about the plan of care prior to and during the course of treatment and to refuse a recommended treatment or plan of care to the extent permitted by law and hospital policy and to be informed of the medical consequences of this action. In case of such refusal, the patient is entitled to other appropriate care and services that the hospital provides or transfer to another hospital. The hospital should notify patients of any policy that might affect patient choice within the institution.
The patient has the right to have an advance directive (such as a living will, health care proxy, or durable power of attorney for health care) concerning treatment or designating a surrogate decision maker with the expectation that the hospital will honor the intent of that directive to the extent permitted by law and hospital policy.Health care institutions must advise patients of their rights under state law and hospital policy to make informed medical choices, ask if the patient has an advance directive, and include that information in patient records. The patient has the right to timely information about hospital policy that may limit its ability to implement fully a legally valid advance directive.
The patient has the right to every consideration of privacy. Case discussion, consultation, examination, and treatment should be conducted so as to protect each patient's privacy.
The patient has the right to expect that all communications and records pertaining to his/her care will be treated as confidential by the hospital, except in cases such as suspected abuse and public health hazards when reporting is permitted or required by law. The patient has the right to expect that the hospital will emphasize the confidentiality of this information when it releases it to any other parties entitled to review information in these records.
The patient has the right to review the records pertaining to his/her medical care and to have the information explained or interpreted as necessary, except when restricted by law.
The patient has the right to expect that, within its capacity and policies, a hospital will make reasonable response to the request of a patient for appropriate and medically indicated care and services. The hospital must provide evaluation, service, and/or referral as indicated by the urgency of the case. When medically appropriate and legally permissible, or when a patient has so requested, a patient may be transferred to another facility. The institution to which the patient is to be transferred must first have accepted the patient for transfer. The patient must also have the benefit of complete information and explanation concerning the need for, risks, benefits, and alternatives to such a transfer.
The patient has the right to ask and be informed of the existence of business relationships among the hospital, educational institutions, other health care providers, or payers that may influence the patient's treatment and care.
The patient has the right to consent to or decline to participate in proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement, and to have those studies fully explained prior to consent. A patient who declines to participate in research or experimentation is entitled to the most effective care that the hospital can otherwise provide.
The patient has the right to expect reasonable continuity of care when appropriate and to be informed by physicians and other caregivers of available and realistic patient care options when hospital care is no longer appropriate.
The patient has the right to be informed of hospital policies and practices that relate to patient care, treatment, and responsibilities. The patient has the right to be informed of available resources for resolving disputes, grievances, and conflicts, such as ethics committees, patient representatives, or other mechanisms available in the institution. The patient has the right to be informed of the hospital's charges for services and available payment methods.
The collaborative nature of health care requires that patients, or their families/surrogates, participate in their care. The effectiveness of care and patient satisfaction with the course of treatment depend, in part, on the patient fulfilling certain responsibilities. Patients are responsible for providing information about past illnesses, hospitalizations, medications, and other matters related to health status. To participate effectively in decision making, patients must be encouraged to take responsibility for requesting additional information or clarification about their health status or treatment when they do not fully understand information and instructions. Patients are also responsible for ensuring that the health care institution has a copy of their written advance directive if they have one. Patients are responsible for informing their physicians and other caregivers if they anticipate problems in following prescribed treatment.
Patients should also be aware of the hospital's obligation to be reasonably efficient and equitable in providing care to other patients and the community. The hospital's rules and regulations are designed to help the hospital meet this obligation. Patients and their families are responsible for making reasonable accommodations to the needs of the hospital, other patients, medical staff, and hospital employees. Patients are responsible for providing necessary information for insurance claims and for working with the hospital to make payment arrangements, when necessary.
A person's health depends on much more than health care services. Patients are responsible for recognizing the impact of their life-style on their personal health.
Conclusion
Hospitals have many functions to perform, including the enhancement of health status, health promotion, and the prevention and treatment of injury and disease; the immediate and ongoing care and rehabilitation of patients; the education of health professionals, patients, and the community; and research. All these activities must be conducted with an overriding concern for the values and dignity of patients.
My Thoughts:
After skimming through all the rights, I figure that people do not know all the rights they have. I found this article online and thought it would fit because the patient's bill of rights was first adpoted by the American Hospital Association. This was dated only in 1992. I wonder how different patient rights were before 1992 because these rights seem pretty detailed. I personally found it a little easier to read than expected. I am sure that if I wanted to practice these rights, I would want someone who has experience in the hospital to read them with me, however, if it came down to it, I don't think I would be looking in the dictionary for the meaing of every other word. It was pretty straight forward.
MANAGEMENT ADVISORY
A Patient’s Bill of Rights
A Patient's Bill of Rights was first adopted by theAmerican Hospital Association in 1973.
This revision was approved by the AHA Board of Trustees on October 21, 1992.
Introduction
Effective health care requires collaboration between patients and physicians and other health care professionals. Open and honest communication, respect for personal and professional values, and sensitivity to differences are integral to optimal patient care. As the setting for the provision of health services, hospitals must provide a foundation for understanding and respecting the rights and responsibilities of patients, their families, physicians, and other caregivers. Hospitals must ensure a health care ethic that respects the role of patients in decision making about treatment choices and other aspects of their care. Hospitals must be sensitive to cultural, racial, linguistic, religious, age, gender, and other differences as well as the needs of persons with disabilities.
The American Hospital Association presents A Patient's Bill of Rights with the expectation that it will contribute to more effective patient care and be supported by the hospital on behalf of the institution, its medical staff, employees, and patients. The American Hospital Association encourages health care institutions to tailor this bill of rights to their patient community by translating and/or simplifying the language of this bill of rights as may be necessary to ensure that patients and their families understand their rights and responsibilities.
Bill of Rights
These rights can be exercised on the patient’s behalf by a designated surrogate or proxy decision maker if the patient lacks decision-making capacity, is legally incompetent, or is a minor.
The patient has the right to considerate and respectful care.
The patient has the right to and is encouraged to obtain from physicians and other direct caregivers relevant, current, and understandable information concerning diagnosis, treatment, and prognosis. Except in emergencies when the patient lacks decision-making capacity and the need for treatment is urgent, the patient is entitled to the opportunity to discuss and request information related to the specific procedures and/or treatments, the risks involved, the possible length of recuperation, and the medically reasonable alternatives and their accompanying risks and benefits.Patients have the right to know the identity of physicians, nurses, and others involved in their care, as well as when those involved are students, residents, or other trainees. The patient also has the right to know the immediate and long-term financial implications of treatment choices, insofar as they are known.
The patient has the right to make decisions about the plan of care prior to and during the course of treatment and to refuse a recommended treatment or plan of care to the extent permitted by law and hospital policy and to be informed of the medical consequences of this action. In case of such refusal, the patient is entitled to other appropriate care and services that the hospital provides or transfer to another hospital. The hospital should notify patients of any policy that might affect patient choice within the institution.
The patient has the right to have an advance directive (such as a living will, health care proxy, or durable power of attorney for health care) concerning treatment or designating a surrogate decision maker with the expectation that the hospital will honor the intent of that directive to the extent permitted by law and hospital policy.Health care institutions must advise patients of their rights under state law and hospital policy to make informed medical choices, ask if the patient has an advance directive, and include that information in patient records. The patient has the right to timely information about hospital policy that may limit its ability to implement fully a legally valid advance directive.
The patient has the right to every consideration of privacy. Case discussion, consultation, examination, and treatment should be conducted so as to protect each patient's privacy.
The patient has the right to expect that all communications and records pertaining to his/her care will be treated as confidential by the hospital, except in cases such as suspected abuse and public health hazards when reporting is permitted or required by law. The patient has the right to expect that the hospital will emphasize the confidentiality of this information when it releases it to any other parties entitled to review information in these records.
The patient has the right to review the records pertaining to his/her medical care and to have the information explained or interpreted as necessary, except when restricted by law.
The patient has the right to expect that, within its capacity and policies, a hospital will make reasonable response to the request of a patient for appropriate and medically indicated care and services. The hospital must provide evaluation, service, and/or referral as indicated by the urgency of the case. When medically appropriate and legally permissible, or when a patient has so requested, a patient may be transferred to another facility. The institution to which the patient is to be transferred must first have accepted the patient for transfer. The patient must also have the benefit of complete information and explanation concerning the need for, risks, benefits, and alternatives to such a transfer.
The patient has the right to ask and be informed of the existence of business relationships among the hospital, educational institutions, other health care providers, or payers that may influence the patient's treatment and care.
The patient has the right to consent to or decline to participate in proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement, and to have those studies fully explained prior to consent. A patient who declines to participate in research or experimentation is entitled to the most effective care that the hospital can otherwise provide.
The patient has the right to expect reasonable continuity of care when appropriate and to be informed by physicians and other caregivers of available and realistic patient care options when hospital care is no longer appropriate.
The patient has the right to be informed of hospital policies and practices that relate to patient care, treatment, and responsibilities. The patient has the right to be informed of available resources for resolving disputes, grievances, and conflicts, such as ethics committees, patient representatives, or other mechanisms available in the institution. The patient has the right to be informed of the hospital's charges for services and available payment methods.
The collaborative nature of health care requires that patients, or their families/surrogates, participate in their care. The effectiveness of care and patient satisfaction with the course of treatment depend, in part, on the patient fulfilling certain responsibilities. Patients are responsible for providing information about past illnesses, hospitalizations, medications, and other matters related to health status. To participate effectively in decision making, patients must be encouraged to take responsibility for requesting additional information or clarification about their health status or treatment when they do not fully understand information and instructions. Patients are also responsible for ensuring that the health care institution has a copy of their written advance directive if they have one. Patients are responsible for informing their physicians and other caregivers if they anticipate problems in following prescribed treatment.
Patients should also be aware of the hospital's obligation to be reasonably efficient and equitable in providing care to other patients and the community. The hospital's rules and regulations are designed to help the hospital meet this obligation. Patients and their families are responsible for making reasonable accommodations to the needs of the hospital, other patients, medical staff, and hospital employees. Patients are responsible for providing necessary information for insurance claims and for working with the hospital to make payment arrangements, when necessary.
A person's health depends on much more than health care services. Patients are responsible for recognizing the impact of their life-style on their personal health.
Conclusion
Hospitals have many functions to perform, including the enhancement of health status, health promotion, and the prevention and treatment of injury and disease; the immediate and ongoing care and rehabilitation of patients; the education of health professionals, patients, and the community; and research. All these activities must be conducted with an overriding concern for the values and dignity of patients.
My Thoughts:
After skimming through all the rights, I figure that people do not know all the rights they have. I found this article online and thought it would fit because the patient's bill of rights was first adpoted by the American Hospital Association. This was dated only in 1992. I wonder how different patient rights were before 1992 because these rights seem pretty detailed. I personally found it a little easier to read than expected. I am sure that if I wanted to practice these rights, I would want someone who has experience in the hospital to read them with me, however, if it came down to it, I don't think I would be looking in the dictionary for the meaing of every other word. It was pretty straight forward.
Friday, February 26, 2010
Sixth Sense Device...Incredible Yet Scary
When I saw this video of the "sixth sense," I first thought "Oh wow! That is so interesting!" However, as I watched more into the video, I actually started to think how scary the device acutally is. The amount of information available is almost crazy to think that it is available in a moment's time. It is like those super hero movies where after little kids watch the movie they find themselves talking with their friends saying, "If I were a super hero, I would want to read minds, or walk through walls, or breathe underwater." This new device is extraordinary, and only a genious mind can think of it. It is almost like getting rid of alot of limitations on life. We would always have a camera on hand. We can make sure we are getting our money's worth when buying products at the grocery store. We can get information on a book to see if it is worth buying. The one part I found amusing was that the device allows you to draw a watch on your hand and then all of a sudden the time shows up. There is no need for a cell phone, a computer, or most types of technology because it is already compacted into this device. I was surprised that it was only over $300. That costs less than the new ipad that just came out.
So how would this apply to the medical world? Well, since the device allows you to get information on any person you come in contact with, I was thinking that if this creator of the device continues his research like planned, it can have great use in the health care world. In class we learned that "health" was the second most popular topic searched for online. We wonder why people as they get older develop many illnesses or health issues that are unexplainable. Either that, or their illness has a complicated explanation of how they got it. Many people are learning now that health is such an important thing to consider at every age of life. Even during infancy, if the infant does not get the proper vitamins and minerals, he or she can have serious health problems, develop diseases, and can even result in death if these vitamins and minerals are not consumed. I am sure this device can be used to get the history of what someone's eating habits were throughout their life and could potentially reveal some of life's causes of uncurable diseases. Eating the right foods and getting all the nutrition our bodies need is vital. Many people go to the hospital not knowing the reason they feel ill or how they developed a disease, and in their hospital beds waiting for the doctor, they still order the same regular food as if nothing has happened to them. This device can be used to reveal the history of a person's nutrient intake or even their nutrient deficiencies that caused them to develop their illnesses. This is only one way this new yet scary device can be used in the benefit of others.
So how would this apply to the medical world? Well, since the device allows you to get information on any person you come in contact with, I was thinking that if this creator of the device continues his research like planned, it can have great use in the health care world. In class we learned that "health" was the second most popular topic searched for online. We wonder why people as they get older develop many illnesses or health issues that are unexplainable. Either that, or their illness has a complicated explanation of how they got it. Many people are learning now that health is such an important thing to consider at every age of life. Even during infancy, if the infant does not get the proper vitamins and minerals, he or she can have serious health problems, develop diseases, and can even result in death if these vitamins and minerals are not consumed. I am sure this device can be used to get the history of what someone's eating habits were throughout their life and could potentially reveal some of life's causes of uncurable diseases. Eating the right foods and getting all the nutrition our bodies need is vital. Many people go to the hospital not knowing the reason they feel ill or how they developed a disease, and in their hospital beds waiting for the doctor, they still order the same regular food as if nothing has happened to them. This device can be used to reveal the history of a person's nutrient intake or even their nutrient deficiencies that caused them to develop their illnesses. This is only one way this new yet scary device can be used in the benefit of others.
Friday, February 12, 2010
Trusting through the waters
Our last class's main discussion was about trust and transparency. I was fortunate enough to come across another blog that was written by someone who feels that in this day in age, open communication is the only thing people do trust. While reading through Vinnet Nayar's post, he pinpointed our generation in the terms of reacting to certain different situations. Trust within a company is easy when everything is going well, or as he puts it "through the calm waters." However, in order to see genuine trust amongest the employees of the company, this same trust needs to be seen through the rough times or the "choppy waters."
Our generation is a fast passed generation in which does not always see the need to wait around to get all the details. Cutting to the chase is the more approachable way to handle situations. He explains that our generation has learned to swift through the information overload we recieve on a daily bases to get to the "heart of the issue." He mentioned transparency was the only way to deal with this generation, and that trust should be the cornerstone of it all. As we look to the news about Toyota and our class discussion comparing this company to Tylenol, we have come to a conclusion that people are all for trust. And when that trust is broken, everything is usually down hill from there unless regained through an action. Everyone wants to feel respected, and everyone wants to be seen as "the good guy and should not be lied to." His ending quote, I feel, really ties it all in with out topic of health care communication. He says, "The only way for a team to succeed is by trusting each other's abilities, action, and talent." While putting this in the health care perspective, I think that when it all comes down to it, these three attributes play a big part in this thing we so heavily look to in any company called trust.
The post: http://blogs.hbr.org/hbr/nayar/2009/01/trust-through-transparency.html
Our generation is a fast passed generation in which does not always see the need to wait around to get all the details. Cutting to the chase is the more approachable way to handle situations. He explains that our generation has learned to swift through the information overload we recieve on a daily bases to get to the "heart of the issue." He mentioned transparency was the only way to deal with this generation, and that trust should be the cornerstone of it all. As we look to the news about Toyota and our class discussion comparing this company to Tylenol, we have come to a conclusion that people are all for trust. And when that trust is broken, everything is usually down hill from there unless regained through an action. Everyone wants to feel respected, and everyone wants to be seen as "the good guy and should not be lied to." His ending quote, I feel, really ties it all in with out topic of health care communication. He says, "The only way for a team to succeed is by trusting each other's abilities, action, and talent." While putting this in the health care perspective, I think that when it all comes down to it, these three attributes play a big part in this thing we so heavily look to in any company called trust.
The post: http://blogs.hbr.org/hbr/nayar/2009/01/trust-through-transparency.html
Friday, January 29, 2010
Communication Considered Crucial
As I was reading an article titled, "Communication as a Priority for Success", by Longwood Publishing, I found it funny that we talked about everything it included in our class discussion two classes ago. This article puts the communication model into a real life situation. As I was reading, I noticed it stated that "communication is the key to success for organizations and is a vital component." Leadership and success requires communication. Everything from culture differences, to environment, to keeping up with communication by keeping the flow of it, was included in the observation of St. Michale's Hospital in downtown Toronto. When all is said and done, communication is really the key to keep any organization running.
The most basic quality of leadership is having good communication skills. I believe everyone can be a leader no matter what position they hold. An article by Media Health Leaders describes how a woman noticed something in the hospital she was staying in that was significantly different than the hospital she worked at. She noticed there was no noise because of the wireless badges the employees used to communicate with instead of using the PDA. She brought this back into her own hospital and the hospital benefitted it. In my opinion, she was a leader because a leader is not afraid to speak up or make a change, but also has to make that change in an orderly way. Anyone that works for the hospital can make small changes. Whether it is picking up another night for a coworker, taking the extra step to check out a patient's room while your coworker is busy running around trying to get everything done, talking to your patient a few extra minutes before making your rounds to the next rooms. All of these actions are actions that set you apart and can create a leadership quality in you.
Hospitals in particular need leaders that communicate almost as an instinct. This way, others can be encouraged to do the same. As the results for St. Michael's Hospital turned out bettering the hospital, wouldn't using communication help benefit any organization and relationships within? I believe it can.
The most basic quality of leadership is having good communication skills. I believe everyone can be a leader no matter what position they hold. An article by Media Health Leaders describes how a woman noticed something in the hospital she was staying in that was significantly different than the hospital she worked at. She noticed there was no noise because of the wireless badges the employees used to communicate with instead of using the PDA. She brought this back into her own hospital and the hospital benefitted it. In my opinion, she was a leader because a leader is not afraid to speak up or make a change, but also has to make that change in an orderly way. Anyone that works for the hospital can make small changes. Whether it is picking up another night for a coworker, taking the extra step to check out a patient's room while your coworker is busy running around trying to get everything done, talking to your patient a few extra minutes before making your rounds to the next rooms. All of these actions are actions that set you apart and can create a leadership quality in you.
Hospitals in particular need leaders that communicate almost as an instinct. This way, others can be encouraged to do the same. As the results for St. Michael's Hospital turned out bettering the hospital, wouldn't using communication help benefit any organization and relationships within? I believe it can.
Friday, January 22, 2010
Getting a "One-Up" on Medical Lingo
Our last class focused on the communication model and its components. As I have been reading, the two things that employers look for most when interviewing is if the potential person has strong communication and listening skills. I see communication as getting a message out to another form of public in an effective way. I was given two articles to read our first day of class and noticed that communication is important no matter where you are or what you are doing. Communication is what patient's are requesting most of their doctors, but find it hard to recieve information that is understandable. Doctors, on the other hand, are finding it hard to change their "language" in order to help make patients understand what they are talking about. For example, while briefly looking through articles online, I came across an article about women and their mammogram needs on the U.S. News and World Report website. The article continued to explain that most women who are actually in need of a mammogram do not get one because they simply did not know they needed one. Doctors feel as if they are doing all they can to tell women they need to get tested, and do not understand why women are not getting them.
This reminds me of times when even people I know feel a need to have to take a family member with them when going to the hospital to be almost like an interpretor in order to understand the "medical lingo." This, in my opinion, is sad because clarity is extremely important in these types of situations. Now that the tables have turned and patients are the ones questioning doctors about their credibility and knowledge of their particular situation/illness, doctors have to be more aware of interactive and dialogic communication with a patient instead of the patient being merely an active listener. This is happening in many areas dealing with health care. Even getting messages out to the public from a specific hospital, such as the mammorgram testing need, can promote the hospital's want to reach out to the community. Either way, if they do not reach out, patients can now learn all they need to know online, and will continue to look for the hospital that has the best communication, now that they have a "one-up" with the medical language.
This reminds me of times when even people I know feel a need to have to take a family member with them when going to the hospital to be almost like an interpretor in order to understand the "medical lingo." This, in my opinion, is sad because clarity is extremely important in these types of situations. Now that the tables have turned and patients are the ones questioning doctors about their credibility and knowledge of their particular situation/illness, doctors have to be more aware of interactive and dialogic communication with a patient instead of the patient being merely an active listener. This is happening in many areas dealing with health care. Even getting messages out to the public from a specific hospital, such as the mammorgram testing need, can promote the hospital's want to reach out to the community. Either way, if they do not reach out, patients can now learn all they need to know online, and will continue to look for the hospital that has the best communication, now that they have a "one-up" with the medical language.
Subscribe to:
Posts (Atom)