Besides for the simple sore throat and runny nose visits to a healthcare provider, most indivudals are baffled by their experience there. Good, clear communication would solve this issue. But is it any wonder that doctor-patient communication so often fails when communication within the organization is such a mess?
Channels of communication aren't nonexistence in a healthcare setting, but quite often their only between those working directly together on a particular task. Throughout the rest of the system its murky at best. Administration knows their goals, but does the organization? Each worker on a particular case knows what thoughts are in their own head, but do the other doctors, nurses, and therapists on the case know?
Before an organization can even think of providing a service to a community, they all have to be clear on what the service is, how to go about it, and what the overall goal of that service should be. "Making people healthier and saving lives" is all well and good, but this can not be the beginning and end of what a healthcare system thinks or does. Communication, starting with a CEO and ending with a Janitor, can make every worker and volunteer aware of HOW and WHY the organization plans on making individuals healthier and saving lives.
This work of communication should not be left up to one group of administration or to each department its own. It is the responsibility of each member of the organization to communicate with every other member, just as much as it is a doctor and patient to communicate with each other.
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I call that the "bright line" between what an individual is doing RIGHT NOW and what the organization's top-line mission and strategy says. How do I know that turning around an ER room for use by another patient in X minutes contributes to the organization's success?
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